Financial Trends -- 8/10
Textbook "deceleration to re-acceleration" inflection. Revenue YoY has climbed from a ~2-3%
post-COVID trough to +5.5% in FY27Q1 (fastest in years), led by Enterprise (+7.2%, now 61% of
revenue) and an Online segment inflecting from contraction back to ~+3%. Non-GAAP operating
margin at a multi-year high (41.1%). ~40% FCF conversion, ~$7.7B net cash, no debt. Share count
shrinking ~4% YoY on buyback. Held off a 9-10 only by flat gross margin (sub-100bps band) and
lumpy quarterly FCF. No penalty modifiers.
Weight: 25%
NG Op Margin
41.1%
+130bps YoY | Multi-year high
FCF Margin
~40%
$1.9B FY26 | Large & growing
Share Count
Declining
-4% YoY buyback | Accretive
Quarterly Revenue Trajectory ($M)
Clean re-acceleration: +2.9% to +5.5% over five comparable quarters (~+260bps off trough).
Led by Enterprise (+5.9% to +7.2%, now 61% of revenue) and the Online segment inflecting from
-1.2% to +2.8%. Drivers: enterprise upmarket shift, $100K+ customer adds, AI Companion
monetization, and Phone / Contact Center / Workvivo attach.
Segment Revenue ($M, quarterly by customer type)
Enterprise is the growth engine. Enterprise revenue compounding
high-single-digit (+7.2% YoY) and steadily taking mix (58% to 61% over two years), while Online
has inflected from contraction back to modest growth. The mix-up toward higher-quality, stickier
enterprise revenue underpins the re-acceleration.
Margins (quarterly)
Operating margin expanding; gross margin flat. Non-GAAP
operating margin is at a multi-year high of 41.1% (+130bps YoY, +220bps off the FY25Q3 trough of
38.9%), and GAAP operating margin has structurally lifted from the mid-teens to ~25%. Non-GAAP
gross margin, however, is essentially flat in a 78.6%-80.0% band -- strong but not "expanding
100+bps." That flatness is one of the two reasons this is an 8 rather than a 9-10.
Annual Financial Summary (FY ends January 31)
| Metric | FY2023 | FY2024 | FY2025 | FY2026 | FY2027E (guide) |
|---|---|---|---|---|---|
| Total Revenue ($M) | $4,393.0 | $4,527.2 | $4,665.4 | $4,868.8 | ~$5,085 |
| Revenue YoY | — | +3.1% | +3.1% | +4.4% | ~+4.4% |
| Enterprise rev ($M) | $2,409.3 | $2,619.3 | $2,754.2 | $2,934.1 | — |
| Online rev ($M) | $1,983.6 | $1,907.9 | $1,911.2 | $1,934.7 | — |
| Non-GAAP gross margin | 79.2% | 79.9% | 78.9% | 79.7% | — |
| Non-GAAP op margin | 35.9% | 39.2% | 39.4% | 40.4% | — |
| Non-GAAP diluted EPS | $4.37 | $5.21 | $5.54 | $5.92 | $5.96-6.00 |
| Free Cash Flow (NG, $M) | $1,186.4 | $1,471.9 | $1,808.7 | $1,924.1 | — |
| FCF margin (NG) | 27.0% | 32.5% | 38.8% | 39.5% | — |
| Diluted shares (M) | 304.2 | 308.5 | 315.1 | 307.3 | — |
Key trends
- Revenue re-accelerating: From $4.39B (FY23) to $4.87B (FY26), with YoY re-accelerating from +3.1% to +4.4% at the full-year level and to +5.5% in FY27Q1 -- a clean deceleration-to-re-acceleration arc
- Operating margin expanding: Non-GAAP operating margin lifted from 35.9% (FY23) to 40.4% (FY26), +450bps over three years
- FCF large and growing: $1.19B (FY23) to $1.92B (FY26), ~40% FCF margin; TTM ~$1.96B
- Share count net-declining: Diluted shares reduced to 307.3M (FY26) via ~$2.7B of buybacks; -4% YoY in the latest quarter
Note: EBITDA series was unavailable in Daloopa; non-GAAP operating margin (~41% on ~80% gross margin) is the cleaner profitability proxy. FY2027 is in progress (only FQ1 reported), shown as management guide, not actuals.
Free Cash Flow ($M, quarterly)
FCF large and growing on a trailing/annual basis, but lumpy quarter-to-quarter.
FY26 FCF of $1.92B (+6.4% YoY); TTM ~$1.96B; ~40% FCF margin. Quarterly FCF YoY swings on
working-capital and tax seasonality (two negative-YoY prints in the window). That lumpiness --
i.e., FCF YoY not cleanly accelerating every quarter -- is the second reason this dimension is an
8 rather than a 9-10. No penalty modifier (FCF strongly positive throughout).
Share Count & Buybacks (quarterly)
- Share count declining steadily: 312.8M (FY26Q1) to 300.2M (FY27Q1), ~-4% YoY, buyback-driven
- Capital return: ~$2.7B of buybacks completed with an incremental $1B authorized May 2026, funded from ~$7.7B net cash with no leverage
Score Rationale
Score of 8/10 reflects a high-quality, improving financial profile fitting the "deceleration to re-acceleration" pattern the firm prizes. No penalty modifiers applied.
Supports 8/10:
- Revenue YoY accelerating +2.9% to +5.5% (~+260bps off trough), led by Enterprise (+7.2%) and Online inflecting positive
- Non-GAAP operating margin expanding ~+130bps YoY / +100bps full-year to 40.4% (FY26)
- Share count declining ~4% YoY via buyback; incremental $1B authorized May 2026
- FCF large and growing on a trailing/annual basis ($1.92B FY26, +6.4%; TTM ~$1.96B)
- Net-cash (~$7.7B), effectively debt-free balance sheet
Why not 9-10:
- Gross margin is essentially flat (78.6%-80.0% band), not expanding 100+bps
- Quarterly FCF YoY is lumpy (working-capital seasonality, two negative-YoY prints) -- not cleanly accelerating every quarter
Penalty modifiers: Negative FCF -- N/A. Dilution >10% -- N/A (shares declining). Revenue up / operating income down -- N/A (operating income up faster than revenue). Debt growing faster than revenue -- N/A (net cash, no debt). No penalties. Final score = 8/10.
Data sourced from Daloopa (fundamentals). Fiscal year ends January 31. All financials in USD.